Terms and Condtions
A note about metal casting:
Cast aluminum products are poured in a sand mold that does not allow perfection in every detail. That is the appeal of such castings. These "accidentals of art" lend an Old World charm to each piece that no artist could fashion intentionally. In effect, each one is a unique creation.
NOTICE TO ALL CUSTOMERS REGARDING TRUCK SHIPMENTS
(The following does not apply to FedEx shipments): Please note that by purchasing product from CUSTOM HOME ACCESSORIES you are acknowledging your understanding that you must inspect the contents of all cartons for damage or loss. Should you find damage or loss this must be noted in writing (be specific) on the truck Bill of Lading before you or your employees sign for the shipment. If you do have damage or loss you must report it to us (in addition to noting on the BOL) within 24 hours. If these instructions are not followed, Custom Home Accessories will be unable to hold the freight company responsible for the damage and will therefore be unable to refund or replace the damaged or lost items.
Any shipping quoted is based on outside (curb) delivery to a business; you must be able to unload off the back of the truck. Residential, jobsite, inside or lift gate services may be an additional charge. Custom order items, colors, and personalization on products are neither returnable nor refundable. If you have any questions or need clarification please call our office at 800–265–0041. We are open from 8:00 AM – 4:00 PM PST, Monday—Friday.
RETURNS and REFUNDS
Custom order items, colors, personalized products and parts are neither returnable nor refundable. If you have any questions or need clarification please call our office at 800–265–0041. We are open from 8:00 AM – 4:00 PM PST.
Terms and Conditions:
Prices: Prices are subject to change without notice and do not include applicable taxes. Custom Home Accessories is not responsible for typographical errors. All prices are in U.S. Dollars. Prices on the website supersede all previous price lists or printed catalogs
Terms: Full payment must be enclosed with orders from new customers and with custom orders. Credit payments through VISA, MasterCard, Discover and American Express are accepted. If a minimum 50% deposit is received (requires prior approval) the balance of the order must be paid in full before order is released for shipping. All credit orders are due 30 days from date of invoice (net 30). Check orders may be delayed two (2) weeks for funds verification
Clearance Items, "Internet Specials": All sales are final. No returns. No refunds.
Shipping Terms: All prices are F.O.B. point of origin. Freight (shipping/handling) charges must be prepaid at time of order placement or they may be added to the invoice (upon approved credit). Freight collect shipments require prior approval. All pre-set shipping prices on this website are valid for lower 48 states. Shipments to AK, HI and international will incur additional charges.
Free Shipping Terms:Free shipping applies on outgoing shipments from our warehouse or manufacturing companies only, any returns made by customer will be at the customer's expense. Free shipping is valid for lower 48 states. Shipments to AK, HI and international will incur additional charges. Free shipping (truck freight) is to curbside only and does not include liftgate, inside delivery, delivery appointments or other special delivery needs.
Delivery:Most items in this catalog are stocked for quick shipment. Custom and large orders vary in shipping times (usually 2-8 weeks, please call for lead-time if you are unsure) and may be drop shipped from separate locations. Specific shipping dates cannot be guaranteed. Products are generally shipped via FedEx. Should an order exceed size and/or weight limits, motor freight will be used. Freight delivery is quoted curbside. Liftgate or inside delivery available for additional charge. When delivered to the transportation (freight) company, shipments become the property of the purchaser. Before acceptance, the extent of any damage or shortages must be noted in writing on the bill of lading before you sign for the shipment. Claims for damage or truck freight are the responsibility of purchaser.
Materials:Descriptions and specifications contained in this price list and corresponding published literature were in effect at the time the publication was approved for printing. Custom Home Accessories reserves the right to discontinue products at any time or change specifications and/or designs without notice and without incurring liability.
Installation:Most products require some assembly, but are ready for installation. Framing materials and fasteners shall be furnished by the contractor. When products are for U.S.P.S. mail delivery, consult with your local postal authorities regarding local approval and current installation requirements before purchase.
Quotations:Individual quotations are valid for sixty (60) days. Custom Home Accessories reserves the right to alter a quotation at any time and for any reason. Custom Home Accessories also reserves the right to decline an order, in whole or in part, for any reason.
Dealers:Dealers are not employees of Custom Home Accessories. They are independent contractors whose relationship with Custom Home Accessories is that of customer.
Returned Goods:Returned goods will not be accepted without an RGA (returned goods authorization) number from Custom Home Accessories and must be shipped freight prepaid to Custom Home Accessories. Products must be returned in their original shipping cartons and padding materials within ten (10) days of receipt and will incur a 25% restocking charge. Returned items must arrive in new, original saleable condition (otherwise no credit will be issued). Defective items will be replaced with exact matching item at no additional cost. Custom orders, large quantity orders, personalized orders, orders with options and parts will not be accepted for return or exchange. Items must be inspected for damage or shortages and reported to Custom Home Accessories, Inc. within 24 hours of receipt. Shipping charges are non-refundable.
Copyright:All catalog products, graphics and text are Copyright© Custom Home Accessories. Many items are under patent protection. ALL RIGHTS RESERVED.
Warranty:Custom Home Accessories, Inc. provides one (1) year limited warranty to the original purchaser covering defects in material and workmanship if reported in writing to Custom Home Accessories within one (1) year of the delivery date. Whether a condition is a defect is to be determined solely by Custom Home Accessories. This warranty is limited to the cost of the products and does not include installation costs, transportation neglect or costs, vandalism, misuse or alterations by the customer. Custom Home Accessories, at its option, may replace or repair defective products. Imperfections in sand cast products are part of the natural workmanship and are not considered a defect in the product. Rust, corrosion, wear, and tear are not covered. Custom Home Accessories is not responsible for theft, damage, destruction or vandalism that may occur after purchase. Purchaser assumes all liability and risk upon purchase of goods.
1. Acceptance of Terms
Mailboxes.info and Customhomex.com ("Site" or "we", "us", "our"), provides public access to our website, located online (the "Site"). The use of the Site is subject to your acceptance of this Website User Agreement ("Agreement"). By accessing, browsing, framing, using and/or linking to the Site, you become a User (defined herein) and agree to be bound by the terms of this Agreement. When using a particular feature of the Site, you may also be subject to any posted guidelines, rules, terms of service, privacy policies, or other contractual provision as noted. In the event of a conflict between any other agreement, rule, policies, or terms of service and this Agreement, the provisions of this Agreement shall govern. If you have any questions about this User Agreement please contact us by e-mail before using the Site.
2. Types of Users
Any person accessing, browsing, or otherwise using the Site, either manually or via an automated device or program, shall be deemed a "User" under this Agreement.
3. Price Matching Rules
We offer a Price Match option on almost any product. We do reserve the right to decline to match a price, but in most cases we will honor price match requests with other websites.
In order to qualify for a price match consideration, the following conditions and rules must be met:
1) The product must be in-stock and ready to ship that day on the lower priced site. Backorders will not be matched and we do not match prices on items that are out of stock.
2) The item must be EXACTLY the same as the product you want to order from us. Same color, size, year, model, etc.
3) The product must be the same year. We do not price match on closeouts from previous years, scratch and dent items, blemished, etc.
4) Coupons and promotional codes may not be used with price matches, either from our site or from a competitor's coupon.
5) Shipping prices will be met as well in the event that the lower priced site has a more expensive shipping charge.
6) The Product must be orderable online. Online advertisements are not honored unless the product can be ordered online through a secure server with a functioning shopping cart.
7) The price match must be completed BEFORE you order the product from us. No price match requests will be honored on items that have already been ordered and/or shipped.
If your request for a price match meets all the above guidelines, feel free to give us a call and we'll let you know if we can match the price! 99.9% of the time we will!
4. Price Guarantee Information
Occasionally, you may buy an item that goes on sale in the next few days. We are more than happy to adjust your purchase price to match the new price. The adjustment will be in the form of a store credit for future use on purchases. Prices are only guaranteed for 10 days. We will only guarantee or adjust the price for sales prices on our own Site; not on competitor websites. To request a price adjustment, please call us at 1-800-265-0041.
5. Declined Credit Card and Address No-Match Policy
If your credit card is declined or if the billing address you provide us does not match the billing address on file with your credit card, we will contact you via email or phone to notify you. Please make sure that you provide an accurate e-mail address and check your e-mail after you place an order.
If your credit card is declined or you do not provide a correct billing address, the products that you ordered will no longer be held for you, so it is important that you respond as quickly as possible so that we do not sell out of the item you have ordered. In the event that we do sell out, your order will be put on backorder and we will ship it as soon as another shipment arrives.
Any order with a declined credit card or a no match on the billing address will be canceled after 30 days. After 30 days, if we have not heard from you and you wish to still receive you order, you must re-order your product. An email notification will not be sent in the event that your order is canceled after 30 days.
6. Sale Price Rules
We occasionally run sales on products. Sale prices are only valid during the published time and may not be applied to previous orders (unless less than 10 days old, see Price Guarantee Rules). Sale prices are not honored after a sale has ended. If you would like more information on sales and other promotions, we suggest that you sign up for our monthly newsletter that outlines the coming sales and promotions.
7. International Customers
International Shipments- International air orders are sent via FedEx. Oversize and/or heavy items may require additional shipping charges. If additional shipping charges apply, you will be contacted for verification and approval before your order is shipped. It is VERY IMPORTANT that you check your email after you place your order because your order will not be shipped if the shipping price needs to be adjusted and we do not get an approval reply from you.
Duties and Taxes- International orders are subject to duties and taxes. The recipient is responsible for the payment of applicable duties, taxes and other fees. Gift orders may be assessed duty depending on the country. Please contact your customs office for information on duties, taxes and restricted items.
9. Use of the Site
You understand that this site cannot and does not guarantee that the Sites will be free of infection from viruses or other computer infections that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information. You are responsible for implementing sufficient procedures (anti-virus software, etc.) and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data.
10. Risk: Internet Use
YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND THE INTERNET. YOU ACKNOWLEDGE AND AGREE THAT THERE ARE INDUVIDUALS ON THE INTERNET THAT MAY ATTEMPT TO INTERCEPT YOUR DATA TRNSMISSIONS, ANY UPLOADS OR TRANSMISSIONS YOU MAKE MAY BE INTERCEPTED AND USED BY AN UNAUTHORIZED THIRD PARTY. ACCORDINGLY, YOU ARE SOLELY RESPONSIBLE FOR ALL OF THE RISK ASSOCIATED WITH YOUR USE OF THE SITE.
11. No Warranties
SITE DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET USER REQUIREMENTS, OR THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SITE WILL BE CORRECTED. THE SITE AND THE CONTENT AND SERVICES MADE AVAILABLE ON THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
SITE DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR NON-INFRINGEMENT, OR THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THE SITE, THE SITE CONTENT ANY MERCHANDISE OR SERVICES PROVIDED THROUGH THE SITE OR ON THE INTERNET GENERALLY.
SITE SHALL NOT BE LIABLE FOR ANY COST OR DAMAGE ARISING EITHER DIRECTLY OR INDIRECTLY FROM ANY TRANSACTIONS ENTERED INTO THROUGH THE SITE. SOME STATES MAY NOT PERMIT THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU.
12. System Outages
Site periodically schedules system downtime for maintenance and other. In addition, unplanned system outages also may occur. Site shall have no liability whatsoever for the resulting unavailability of the Site or for any loss of data or transactions caused by planned or unplanned system outages or the resultant delay, misdelivery, or nondelivery of information caused by such system outages. Also, we shall not have any responsibility for any third party acts or any other outages of web host providers or the Internet infrastructure and network external to the Site.
You agree to indemnify, defend and hold our company and its affiliates, officers, directors, employees, attorneys, and agents harmless from and against any and all claims, demands, actions, costs, liabilities, losses and damages of any kind (including actual attorneys' fees) resulting from (i) your use, misuse or abuse of the Site, (ii) your use of products or services provided through the Site, or (iii) your breach of any provision of this Agreement. You will cooperate as fully as reasonably required in Site's defense of any claim. Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of us.
14. Intellectual Property
The contents of the Site, such as text, graphics, logos, audio clips, video, photographs, software, and other information (the "Content") is the property of the site and/or its affiliates or partners, and is protected by federal and international copyright and trademark laws, or other proprietary rights. These rights are protected in all forms, media and technologies existing now or hereinafter developed. You may print and download portions of the Content from the different areas of the Site solely for your personal non-commercial use. No portion of the Content may be reprinted, republished, modified, or distributed in any form without the express written permission of us.
You may not, and this Agreement does not give you permission to, reproduce, reverse engineer, decompile, disassemble, modify, transmit, sell, distribute, license or create derivative works with respect to the Site. Certain Content may be licensed from third parties and all such third party Content and all intellectual property rights related to the third party Content belong to the respective third parties. You may not remove, alter or modify any copyright, trademark or other intellectual property or proprietary notice or legend contained on the Site or the Content. Any rights not expressly granted by this Agreement or any applicable end-user license agreements are reserved by us.
Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any patent or trademark of our company or any third party. Except as expressly provided above, nothing contained herein shall be construed as conferring any license or rights under any Company copyright.
15. Policy Regarding Copyright Infringement and Designation of a Copyright Agent
Our site's policy regarding copyright infringement and our designated agent for receipt of copyright infringement claims pursuant to the Digital Millennium Copyright Act (17 USC § 512) is incorporated herein and follows below:
Company respects the intellectual property rights of others and requires those that visit our website to do the same. We may, in appropriate circumstances and at our discretion, remove or disable access to material on our website or our network that infringes upon the copyright rights of others. We also may, at our discretion, remove or disable links or references to an online location that contains infringing material or infringing activity. In the event that any visitors to our website or users of our network repeatedly infringe on other’s copyrights, we may in our sole discretion terminate those individuals' rights to use our website and/or network.
If you believe that your work has been used on our web site or our network in any manner that constitutes copyright infringement, please notify our Webmaster by written notice. The notice should include the following information:
An electronic or physical signature of a person authorized to act on behalf of the owner of the copyright allegedly infringed;
A description of the copyrighted work you claim has been infringed, including a copy of the copyrighted work or the web page address where the copyrighted work may be found;
Identification of the location on our website or network of the material you claim has been infringed, or the link or reference to another website that contains the material you claim has been infringed;
Your name, address, telephone number and email address;
A statement by you that you have a good faith belief that the disputed use of the material at issue is not authorized by the copyright owner, the agent of the copyright owner or the law; and
A statement by you that the information in this notification is accurate and a statement, under penalty of perjury, that you are the copyright owner of the material allegedly infringed or authorized to act on the copyright owner's behalf.
16. Limitation of Liability
UNDER NO CIRCUMSTANCES SHALL WE OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE SITE OR PROVIDING PRODUCTS OR SERVICES THROUGH THE SITE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBLITY OF SUCH DAMAGES) THAT RESULT FROM (I) THE USE OF OR INABILITY TO USE THE SITE (II) THE COST OF PROCUREMENT OF SUBSTITUTE MERCHANDISE AND SERVICES RESULTING FROM ANY MERCHANDISE, DATA, CONTENT OR SERVICES PURCHASED OR OBTAINED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SITE; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (IV) STATEMENTS, WARRANTIES, GUARANTEES OR CONDUCT OF COMPANY OR ANY THIRD PARTY ON THE SITE, INCLUDING BUT NOT LIMITED TO STATEMENTS ABOUT THE USE OR FUNCTIONALITY OF ANY MERCHANDISE PURCHASED THROUGH THE SITE; OR (V) ANY OTHER MATTER RELATING TO THE SITE.
YOU HEREBY ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE, AND SERVICES AVAILABLE THROUGH THE SITE. IN NO EVENT SHALL COMPANIES TOTAL CUMMULATIVE LIABILITY UNDER THESE TERMS EXCEED THE LESSER AMOUNT OF ANY FEES PAID, IF ANY TO CUSTOM HOME ACCESSORIES FOR THE USE OF THE SITE BY YOU OR $1.00. BECAUSE SOME STATES MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES LIABILITY IS LIMITED TO THE LEAST AMOUNT PERMITTED BY LAW. THE LIMITATIONS OF LIABILITY PROVIDED IN THIS AGREEMENT INURE TO THE BENEFIT OF CUSTOM HOME ACCESSORIES, OUR AFFILIATES, AND TO ALL OF OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, ATTORNEYS AND AGENTS.
17. Your Account and Membership Obligations
In consideration of your use of the Site you agree to: (i) provide accurate and current information about yourself as prompted by the Site (the "Registration Information"); and (ii) maintain and update the Registration Information to keep it accurate and current. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may, in our sole discretion, suspend or terminate your account and decline to permit your continued use of the Site and future access to the Site.
You are responsible for maintaining the confidentiality of your password, account number, and site membership number (collectively, "Account Information") and are fully responsible for all activities that occur under your Account Information. You agree that your Account Information may be used to attribute an electronic record and electronic signature to you. Therefore, you shall not disclose your Account Information to third parties. You agree to notify us immediately of any unauthorized use of your Account Information or any other breach of security. We shall not, in any manner, be responsible or liable for fraudulent purchases that are made using your compromised Account Information.
18. No Endorsement of Content and Links to Other Web Sites
Links, if any, to other sites are provided as merely a convenience to the Users of this Site. Site/Company has not reviewed all of these other sites, has no responsibility for the content of such other sites and shall not be liable for any damages or injury arising from any such content. Company/Site does not endorse or make any representations about these sites, or any information or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of these other sites linked to this Site, you do so entirely at your own risk.
19. Submission of Comments
20. Acceptable and Lawful Use of the Site
Any information provided to Company in connection with use of the Site: (a) shall not be false, inaccurate or misleading; (b) shall not be obscene or indecent; (c) shall not contain any viruses, Trojan horses, worms, time bombs, or other mean computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; (d) shall not infringe on any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; (e) shall not be defamatory, libelous, unlawfully threatening or harassing; and (f) shall not create liability for Company or cause us to lose the services of our Internet service providers or other suppliers. You may not take any action that imposes an unreasonable burden upon the infrastructure used to support the efficient operation of the Site, including but not limited to unsolicited e-mail (i.e. "Spam").
21. The Rest of the Terms
In the event that one or more portions of this Agreement shall, for any reason, be held to be invalid, illegal or unenforceable in any respect, such validity, illegality or unenforceability shall not affect any other provision contained in this Agreement. Any delay or failure by Company, at any time or times, to require performance of any provision hereof shall in no manner affect Company’s right at a later time to enforce such provision. No delay or failure by Company in exercising any right hereunder shall constitute a waiver of such right or any other rights hereunder. You may not assign your rights or delegate your responsibilities hereunder without the express written permission of Company. Company may, at any time, assign its rights or delegate its obligations hereunder without notice to you. No person not a party to this Agreement is intended to be a beneficiary of this Agreement, and no person not a party to this Agreement shall have any right to enforce any term of this Agreement. This Agreement and any documents expressly incorporated by reference constitute the entire agreement between Company and you pertaining to the subject matter hereof.
In order to protect our customers Company reserves the right to ship packages signature required.
22. Updates and Modifications
In its sole discretion, Company may unilaterally amend or modify this Agreement or any other documents referenced herein at any time by posting the amended Agreement on the Site. Any amended or modified terms will be effective upon posting. Continued use of the Site constitutes acceptance of any modified terms and conditions. Company reserves the right to delete, modify or supplement the Content of this Site at any time for any reason without notification to anyone.
Company may immediately issue a warning, suspend or terminate your access to the Site or for breach of this Agreement (or any other agreement or policy incorporated by reference herein), or if we are unable to verify or authenticate any information you provide to us, or for any other reason in our discretion. You may terminate your account by contacting us.